FAQs
1. What products do you sell?
We offer a wide range of trending products including fashion, accessories, home essentials, and lifestyle items. Our product catalog is updated regularly.
2. Do you ship within the United States?
Yes, we ship across the United States. All orders are delivered using trusted shipping partners.
3. How long does shipping take?
Estimated delivery time is:
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7–30 business days (standard shipping)
In some cases, delivery may take up to 20 business days depending on the supplier and location.
4. Is PahalHub USA a dropshipping store?
Yes. We operate on a dropshipping model, which means products may be shipped directly from our suppliers or warehouses. Packaging and branding may vary.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear.
6. Can I cancel my order?
Orders can be canceled only before processing.
Once an order is shipped, cancellation is not possible.
7. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Share clear photos or videos
We will offer a replacement or refund after verification.
8. Do you accept returns?
We accept returns only for damaged, defective, or incorrect items, reported within 7 days of delivery.
We do not accept returns for change of mind.
9. How long does a refund take?
Approved refunds are processed within 5–10 business days to the original payment method.
10. Are shipping charges refundable?
Shipping charges are non-refundable, unless the issue occurred due to our error.
11. What payment methods do you accept?
We accept secure payments via Shopify-approved payment gateways, including credit/debit cards and other available options at checkout.
12. Is my payment information safe?
Yes. All payments are processed through secure and encrypted payment gateways.
We do not store your card details.
13. Will I have to pay customs or duties?
Most U.S. orders do not require customs duties.
If applicable, any customs charges are the responsibility of the customer.
14. How can I contact customer support?
You can contact us anytime at:
📧 Email: gms4nov@gmail.com
⏰ Response Time: 24–48 business hours
15. Where is PahalHub USA located?
Business Address:
Kunda Nagar, Bistan Road
Khargone, Madhya Pradesh – 451001
India